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Improving communities on the road, in work and at home...

About the TTC Group

The TTC Group are the UK’s leading learning and development company working with public and private sector clients to improve personal and professional knowledge, accountability and responsibility.  TTC’s capabilities and services are driven by the needs of today’s business and the wider social aims to improve health and wellbeing. This is reflected in our vision of creating better communities by helping people impact the world around them, be it at work, on the road, at home or sometimes, all three.

The TTC Group’s services and capabilities include:

  • Delivering Police referred training courses including Speed Awareness and Drink Drive Rehabilitation to individuals
  • Delivering a complete range of managed services to businesses and organisations to audit, monitor and manage their workplace road safety, including the UK’s first free online workplace road safety audit
  • Delivering workplace road safety training services to businesses and organisations, including training courses and bespoke programmes
  • As the UK’s leading cycle training and cycling promotion specialist, delivering nationally accredited cycling and walking programmes and workshops to help to get more children and adults cycling more safely and more often
  • Delivering learning and development programmes and courses to businesses, organisations, schools and colleges including Key2Potential (K2P), a leading training programme specifically designed to engage, challenge and improve the performance of students at key stages 2, 3 and 4
  • Delivering Contact Centre services to businesses looking to outsource their customer service training and contact centre fulfilment and IT

Our customers include:

  • The general public – directly and as the service provider commissioned by a Local Authority;
  • Public sector organisations – including Police Authorities, Local Authorities, the Department for Transport, the Department of Environment, the Driver & Vehicle Standards Agency (DVSA) and the Ministry of Defence (MOD);
  • Private sector businesses and organisations.

Our vision

Pioneers In Learning & Development

Our mission & values

Every day we improve people’s lives

  • We empower people to make the right life choices.
  • We are proud to help make a difference.
  • We are your trusted partner.
  • We grow success.
  • We are ambitious to the core.
  • We invest in our people.
  • We continually improve.
  • We invest in our communities.
  • We are TTC.

Across the TTC Group we are committed to providing an inclusive working environment where everyone feels valued and respected. We recognise that people from different backgrounds, experiences and abilities can bring fresh ideas and innovations to improve our working practices and business, particularly towards offering a service provision to our customers and clients that meets a diverse range of needs.

Why we have an Equality & Diversity Policy

We have a diverse customer base, one that expects to be served by people with whom they can identify, and our aim is to ensure that this expectation is met and maintained. Encouraging everyone who has contact with TTC to celebrate their own diversity and that of their colleagues is key to our values and critical to our business success.

Equally legislation and associated regulations exist to protect employees, customers and clients. The TTC Group recognises its responsibilities and obligations under the Equalities Act 2010 hence we have a number of policies and procedures in place to ensure a responsive approach.

Demonstrating our commitment to Equality & Diversity

In our continuing effort to ensure that diversity is embedded in our culture, reflected in our people and to better serve our customers we will endeavour to:

  • continuously strive to understand the impact of our services on our customers and employees and where challenges are identified work to remove or reduce them;
  • increase our ability to relate to existing and potential customers wherever they exist;
  • remove or reduce barriers through appropriate consideration of reasonable adjustments;
  • build effective relationships in the wider community through partnerships with community based groups;
  • fully utilise the talents of all TTC people;
  • improve recruitment and retention from all people groups;
  • ensure that employment decisions are based on business needs and the individual’s ability to do a job;
  • enhance decision making and innovation, by encouraging interaction and involvement.

TTC will take the following steps to ensure that this policy is put into practice:

  • the policy will be a priority in the business plan and corporate strategy;
  • employees and their representatives will be consulted regularly about the policy, and about related action plans and strategies;
  • managers and employees will be trained on our obligations under the Equalities Act 2010;
  • complaints about discrimination or harassment will be fully investigated.

Download Equality & Diversity Policy PDF Here

It is the policy of the TTC Group to establish, provide and maintain working conditions that are safe and healthy. Safe systems of work will be provided where appropriate.

TTC will provide all necessary information, instruction, training and supervision for their employees, so that their work does not put themselves, their colleagues, clients, visitors or members of the public at risk.

The Management of Health & Safety at Work Regulations 1999 require the company to implement such safety arrangements as are appropriate, having regard for the nature of the activities, size and undertaking of the company, and for the effective planning, organisation, control, monitoring and review of the preventative and protective measures. We intend to conform to these requirements.

TTC will take all reasonably practicable steps to ensure the safe selection, use, maintenance, repair or replacement of machinery and equipment. A similar standard of care will be taken to cover any substances used in the premises, including their handling, storage and transport.

The TTC Group will take all reasonable and practicable measures to ensure that a safe access to and exit from any place of work is provided and maintained.

All employees must take reasonable care of themselves and any other persons who may be affected by their actions or their omissions.

Employees must co-operate with their employees to allow legal obligations to be met. Items provided for health and safety purposes must not be misused.

The Managing Director and other Directors of the TTC Group are committed to maintaining the highest possible standards in Health & Safety and Welfare of its’ employees and others who could be affected by their work.

Download Health &  Safety Policy PDF Here

The TTC Group will employ the best practical environmental options in the operation and delivery of provision of its services. The TTC Group operates an integrated Management System which, in addition to meeting the requirements of applicable legislation, regulations and the TTC Group standards, will:

  • Communicate the TTC Group’s Environmental policy and objectives to interested parties upon request;
  • Encourage employees to participate in environmental improvement;
  • Continuously monitor and improve environmental performance through a structured management programme within the ISO14001 framework;
  • Reduce waste, energy and resource consumption whilst preventing pollution;
  • Co-operate with suppliers to reduce impact on the environment.

Download Environmental Policy PDF Here

TTC strives to achieve ‘Best Practice’ in all endeavours. Our aim is to administer and deliver road safety education and other training courses and services that can be looked to as ‘Best Practice’ nationally.

TTC will continually strive to seek new ways of working that will improve our service delivery.

TTC recognise that the key factor to achieving stability and growth is total customer satisfaction. It is the policy of TTC to continually improve performance in all areas of service and delivery via the management standards: ISO 9001, OHSAS 18001, ISO 14001 and ISO 27001.

Improvement activities will specifically target customer requirements relating to:

  • Delivery Performance;
  • Health and Safety;
  • Product Quality and Reliability;
  • Customer Communication;
  • Environmental Requirements.

Objectives and targets for the above improvement activities will be set and progressed through the Mid Term Planning Process.

To ensure that these requirements are met the management of TTC, through each and every employee is committed to the operation, maintenance and continual improvement of a formal integrated management system i.e. ISO 9001.

Download Quality  Policy PDF Here


The TTC Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

a. What we collect

We may collect the following information:

  • Name
  • Contact information including address, phone number and email address;
  • Date of birth
  • Driving licence number
  • Additional information you wish to supply about how we can assist you;

b. What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • We may use the information you have provided in order to contact you by phone or email in relation to services that are relevant to your enquiry;
  • Tailoring our services to fit your specific requirements
  • We may use the information to improve our products and services;
  • We may use the information to customise the website according to your interests;
  • We may forward your supplied email address to our MailChimp account that provides us with email marketing services

c. Who is your information shared with?

In order to attend a course your information will be shared with our course trainers for identification checking purposes.

We may use third party suppliers to assist in our service delivery, but will do so with the assurances that those suppliers are compliant with EU legislation and are EU-U.S Privacy Shield compliant. In all instances, we will take into account the nature of the information we are transferring, and the level of protection provided by those processors.

We may disclose some or all of the information collected from you if required to do so by law or other legally binding obligation.

d. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will report any unlawful data breach of our website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is clear that personal identifiable data stored has been stolen.

e. How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

TTC uses Google Analytics to analyse use of this website.  Google Analytics uses cookies to generate statistical information about the use of this website.  The information is used to create reports about the use of this website.  Google will use and store this information.  Google’s Privacy Policy is available at –

f. Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

g. Accessing your personal information

The accuracy of your information is important to us. If you would like access to the data we hold on you please contact: 03330 113 113, alternatively, you can write to: The Data Protection Officer, TTC Group, Hadley Park East, Telford TF1 6QJ.

You have the right to ask for a copy of the information TTC Group hold about you.

You have the right to request that the data we hold on you is erased or rectified. For example, if you don’t want us to use your information for views and comments on the services we provide, you can ask to have your contact details removed. To submit a Subject Access request – click here

How do I complain to the regulator?

If you would like to complain about the way we handle data please visit:

Any questions regarding this policy and our privacy practices should be sent in writing to: The Data Protection Officer, TTC Group, Hadley Park East, Telford TF1 6QJ

For more information on the EU General Data Protection Regulations –

Download GDPR Compliance Policy Here

The TTC Group is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so aim to adhere to many of the available standards and guidelines.

Web Accessibility Initiative
This website endeavours to conform to level A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 1.0. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

We will continue to develop the site in accordance with guidelines promoted by the World Wide Web Consortium (W3C), the National Institute for the Blind (RNIB) and the Plain English Campaign.

The site displays correctly in current web browsers. If you view our site on an older browser, you may find pages don’t display as intended if the browser isn’t standards-compliant. We recommend you upgrade your browser to the latest version of one of the following, to get the most from our site.

Whilst The TTC Group strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility.

Leave feedback
You should contact us if you have trouble using a TTC Group website – this will help us to make improvements.

At the TTC Group everyone gets involved in helping others as part of a BIG corporate social responsibility ethos running throughout the whole organisation.

Dress down days and fancy dress events are enjoyed with enthusiasm by staff who bake cakes and turn up in some tremendous costumes to have fun and help raise funds for all sorts of worthy charities.

Employees jump out of aeroplanes, run marathons, abseil down towers and bring in jumble for their local hospice.

They even contribute from their own wages as part of the company’s “Pennies from Pay” scheme which rounds down everyone’s monthly salary turning individual’s unmissed few pence into a hefty annual charity contribution of hundreds of pounds, which the company then doubles.

As an organisation, the TTC Group has raised more than £30,000 at a special Gala Ball for Severn Hospice. They have also committed £250,000 towards setting up Telford Enterprise Hub as part of a Young Britain campaign to help young entrepreneurs with an idea to set up in business.

They also give their time to sit on committees to help other organisations and charities organise events such as an annual Gala Ball for the RAF Benevolent Fund.

Both the company chairman and MD along with directors give up their time and energy to encourage others to succeed in their own individual charity events. Cricket, football and many youth sports clubs receive sponsorship, and donations for new kit. The TTC Group has given a lifeline to their local Powerchair Football Club where wheelchair users enjoy football training and competitions.

The TTC Group is also a corporate sponsor of Telford AFC and their directors are big fans of the football club now in the Conference league.

Joint company Chairman, Jenny Wynn has sat on crime prevention panels, safer and stronger community groups, chaired West Mercia Crimestoppers and offered her company’s help wherever she can.

We work alongside Police and community organisers, crime and disorder reduction partnerships, neighbourhood watch and local councils to initiate joint campaigns aimed at reducing crime.

A recent initiative this year was to sponsor a new training scheme for motorcyclists run by the Safer Roads Partnership which was in jeopardy through lack of funds.

Recently they have backed the British Police Symphony Orchestra with essential funding so that the musical group can travel across the UK to put on events, which also raises money for good causes.

The TTC Group has raised awareness about business crime, mobile phone thefts, school vandalism, graffiti, the dangers of spiked drinks and home safety.

Joint Chairman Graham Wynn OBE, a member of the Parliamentary Advisory Council for Transport Safety (PACTS), regularly attends meetings to lobby the Government on road safety, alcohol and drug misuse and the need for more education in schools. He also chairs Telford Business Board and is a member of the Marches Local Enterprise Partnership Board.

Our team visits schools and colleges to educate young people about alcohol and drugs.

Because of their charity involvement for many years, the TTC Group has now set up the Telford Charitable Trust to channel sponsorship requests.

Download Corporate Social Responsibility Policy PDF Here

Complaints Procedure

TTC aims to offer you the best customer journey possible, if you feel we have not achieved this then please let us know. We want to try and resolve your complaint and will work with you to resolve your complaint as quickly as possible.

We treat all complaints seriously, whether they are made by letter, telephone, email, online or through social media.

You will always be treated with courtesy and fairness. We do ask that you will also be courteous and fair in your dealings and communication with our staff as we work to resolve your complaint.

We will treat your complaint in confidence.

All complaints are handled in accordance with our British Standards Institute ISO:9001 Quality Management System.

Download Complaints Procedure PDF Here.

How to make a complaint

If you have reason to make a complaint, please download and complete the Complaints Form, providing TTC with as much detail as possible to help investigate your complaint.

Download Complaints Form Here

The completed Complaints Form should be returned as an email attachment to or by Freepost addressed to:

TTC Group
Hadley Park East

Alternatively, you register a complaint by calling 0330 024 1805 (lines open 08:00 to 18:00 Monday-Friday, 08:30 to 16:00 Saturday)

Complaints Procedure

Nod TTC yw cynnig y siwrnai orau bosibl i gwsmeriaid. Os teimlwch nad ydym wedi cyflawni hyn, rhowch wybod i ni. Rydym am geisio datrys eich cwyn a byddwn yn gweithio gyda chi i ddatrys eich cwyn cyn gynted â phosibl.

Rydym yn trin pob cwyn o ddifrif, boed hynny trwy lythyr, dros y ffôn, drwy e-bost, ar-lein neu drwy'r cyfryngau cymdeithasol.

Byddwch bob amser yn cael eich trin â chwrteisi a thegwch. Gofynnwn i chi hefyd fod yn gwrtais a theg wrth ddelio â'n staff wrth i ni weithio i ddatrys eich cwyn.

Byddwn yn trin eich cwyn yn gyfrinachol.

Ymdrinnir â phob cwyn yn unol â'n System Rheoli Ansawdd Sefydliad Safonau Prydeinig ISO: 9001

Lawrlwythwch PDF y Weithdrefn Gwyno Yma

Sut i wneud cwyn

Os oes gennych reswm i wneud cwyn, lawrlwythwch a llenwi’r Ffurflen Gwyno, gan roi cymaint o fanylion â phosibl i'r TTC i’n helpu ymchwilio i'ch cwyn..

Lawrlwythwch y Ffurflen Gwyno Yma

Ar ôl llenwi’r Ffurflen Gwyno dylid ei dychwelyd fel atodiad e-bost at neu drwy Freepost wedi’i chyfeirio at:

TTC Group
Hadley Park East

Fel arall, gellir cofrestru cwyn trwy ffonio 0330 0241805 (llinellau ar agor 08:00 i 18:00 Dydd Llun i Ddydd Gwener, 08:30 i 16:00 Dydd Sadwrn)

We acknowledge the fact that under the Welsh Language (Wales) Measure 2011 the Welsh language has official status, and should be treated no less favourably than the English language. We believe that it is good business practise to provide services in the language of choice of our customers. We also believe that it shows respect to our workforce to encourage and facilitate the use of their chosen language in the workplace.

Rydym yn cydnabod fod Mesur y Gymraeg (Cymru) 2011 yn rhoi statws swyddogol i’r Gymraeg a ni ddylid trin y Gymraeg yn llai ffafriol na’r Saesneg. Rydym yn credu ei bod yn arfer busnes dda i gynnig gwasanaethau yn newis iaith ein cwsmeriaid. Rydym hefyd yn credu ei fod yn dangos parch tuag at ein gweithlu i annog a hwyluso eu dewis iaith yn y gweithle.

Click here to download / Cliciwch yma i lawrlwytho

Road traffic safety (RTS) is a global concern.  It is estimated that around 1.3 million people are killed and around 20 million to 50 million are injured on the roads around the world each year, and that this level is rising.  The social, economic and health impacts are substantial.

TTC Group has introduced a RTS Management System which uses tools to help us reduce and ultimately eliminate, the incidence and risk of death and serious injury related to road traffic use.

We take into account legal and other requirements to which the organisation subscribes, and information about elements and criteria related to RTS that we identify as those which it can control and those which it can influence.

The RTS Management System has established good RTS management practices that will enable our organisation to achieve its desired RTS results.

TTC Group uses and promotes a ‘plan, do, check, act’ process approach to road safety that will guide us towards the delivery of our RTS results.  We currently use the following performance factors to achieve our planned objectives:

  • Reducing the number of deaths and serious injury
  • Post-collision response, emergency preparedness, post-collision recovery and rehabilitation
  • Communication & understanding of the RTS policies and procedures
  • Individual driver risk assessment based on driving history, driving behaviour & driver knowledge
  • Driver & vehicle document management system
  • Journey planning and risk limitation

TTC Group is committed to road safety and we ensure that we share safe driving practices with our full staff group along with our clients, suppliers and customers.

Businesses and organisations choose to work with TTC Group as they not only recognise the value of having an expert resource to manage their workplace driver-related risk, but also the benefit of working with an organisation which can help them mitigate the risks by delivering driver risk-profiling, assessments, education and training.

TTC Group encourages businesses and organisations to be proactive when it comes to managing road traffic safety, rather than waiting for a road-related incident that has a serious negative impact on the business.

To learn more about TTC’s workplace road safety services including TTC DriverProtect click here or please call 03330 113 113

Download Road Safety Policy PDF Here


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