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Complaints Procedure

The TTC Group aim to offer you the best customer service possible, if you feel we have not achieved this then please let us know. We want to try and resolve your complaint and will work with you to do this.

How to make a complaint

If you have reason to make a complaint there are three ways to contact us.

By Phone – Please call 0330 024 1805 or the regional number provided on your TTC documentation. A member of our team will then be able to assist you.

By Email – Please select the relevant course below:

Complaints@ttc-uk.com

Ndors@ttc-uk.com

Ddrs@ttc-uk.com

ymholiadau@ttc-uk.com

Info@cycleexperience.com

Please let us know as many details as possible; referral number, name, address and contact number. Your email will be acknowledged within 24 hours* of receipt and responded to within seven working days after acknowledgement receipt is sent.

* (excludes Sundays and Bank Holidays)

By Letter – You can write to us at:

Complaints
TTC Group
Hadley Park East
Hadley
Telford
Shropshire
TF1 6QJ

Your letter will be acknowledged within one working day of receipt and we will respond in full within seven working days after acknowledgement receipt is sent.

If your issue is not resolved?

Once we receive your complaint we aim to respond and resolve it within the scope of the company and contracted partners. If a complaint is not resolved to your satisfaction you can ask to escalate the issue to a Team Leader who will be able to speak to you or arrange a suitable time for both parties to call you back. If after speaking to the Team Leader you do not feel that your issue has been resolved appropriately you can ask for it to be reviewed by a member of the management team, who will then become responsible for the resolution of the issue.

Download Complaints Policy PDF Here


OVER
20+
YEARS
EXPERIENCE
1.3M
TRAINING HOURS
DELIVERED
EVERY YEAR
ANNUALLY OVER
330,000
CLIENTS RECEIVE
TRAINING
200+
TRAINING VENUES
ACROSS
THE UK

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