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Contact Centre Services
Build business, increase revenue, improve customer service, reduce risks, and stay compliant.
We provide training solutions to improve your current infrastructure right through to delivering a complete outsourced, fully managed contact centre solution to SMEs, large companies and organisations. TTC also offers its contact centre services for large charitable events including Children in Need and Sport Relief.
All our outsourced contact centre solutions ensure your customers receive a prompt and professional response and help you successfully manage your customer service provision, contract requirements and SLAs (service level agreements).
TTC offer the ideal front-to-back-office solutions at every level to suit the needs of your business or organisation.
Our tailored solutions start with a ‘Service Audit’, during this process we will assess your needs and capture your requirements, to ensure right from the outset the scope of your outsourced contact centre service is clearly understood and documented.
Our comprehensive solution is bespoke to each of our clients, unlike many contact centre service providers we do not operate a ‘one-size fits all’ approach as we believe that successful inbound and outbound contact centre management works best when it’s designed just for you.
We provide training solutions to improve your current infrastructure right through to delivering a complete outsourced, fully managed contact centre solution to SMEs, large companies and organisations. TTC also offers its contact centre services for large charitable events including Children in Need, Red Nose Day and Sports Relief.
TTC’s Managed Contact Centre Services
TTC’s managed contact centre service delivers front, middle and back-office functions including administration, bookings, payments and other bespoke logistical services supported by our world class IT system, Navicom.
So why choose TTC to manage your contact centre?
- When you need extra resource you can trust TTC Contact Centre Management Services to process bookings swiftly;
- TTC Contact Centre Services is well equipped to process every single transaction quickly, easily and securely using the Navicom payment system;
- Our experienced client advisors know to communicate clearly and precisely to ensure the ultimate customer service, even when call volumes are high;
- Every single transaction within the Navicom system is auditable – by you – and makes payment processing, quick, simple and easy;
- Our system uptime has never dropped below 99.9%.
TTC’s Contact Centre Services Training Courses
We deliver industry-leading skills training and learning programmes for call centres, contact centres, customer services, business support, management and leadership.
Click here to view our training courses
If you are a business or organisation that would like to learn more about TTC’s contact centre services click here, if you are a Local Authority click here or please speak to one of our specialists on 0330 024 5540.
Latest from TTC
TTC invests £500,000 into DriverProtect ‘SME’ drive
One of the UK’s leading road safety and fleet risk management organisations is investing more than £500,000 into a new campaign to help SMEs effectively manage all aspects of work related road safety. Telford-based TTC Group, which delivers more than 1.3 million hours of training every year, h