Business Process Outsourcing

TTC is the one of the UKs most experienced business processing outsource companies working with Police Forces in the UK. The Contact Centre plays a vital role in communication strategy and data management. However, with rising costs, increased regulation and continual advancements in technology it is undoubtedly one of the most difficult areas for a Police Force to manage.

Front Office Services

TTC understand the importance of your front office service and have the right people, processes and infrastructure to deliver these services in an efficient, effective and friendly way.

• Inbound and outbound telephone services;
• Customer relationship management (CRM);
• Booking facilities;
• Secure online payment processing 24/7;
• Data handling compliant / ISO 27001
• Account management and reporting;
• And; customer services

Middle Office Services

Middle office functions, sit in-between customer facing and back-office processing operations and include the widest range of tasks. TTC delivers on-demand, flexible, middle office services including:

• Resourcing;
• Tendering;
• Training;
• Accreditation;
• Real-time monitoring, tracking, case progression and reporting of the movement of people;
• And; logistics planning

Back Office Services

TTC can deliver a contact centre service that is seamlessly integrated with your back office operations. Back office solutions include:

• Secure, reliable IT systems and connectivity;
• Human Resources and Industrial Relations;
• Payroll and Finance;
• Quality Performance and Analytics;
• Management Information;
• And; Property

Contact us to discuss your business process outsource requirements and to find out how we can improve efficiency and help you reduce costs.