Full Time, Part TimePermanent, Maternity Cover
At TTC Group, our mission is to improve lives by providing safer communities by reducing risk through creative and innovative solutions. To do this we need to have the right people, who are as passionate as we are about ensuring our customers are delighted with their experience.
As part of our ongoing Growth Plan, we are seeking to broaden our teams based at our national headquarters in Telford, Shropshire.
With a great work culture, these are fantastic opportunities for you to develop your customer service and team work skills.
Experience in a contact centre would be useful, but more important is a confident and warm personality with the ability to build rapport and provide excellent customer service.
In these roles, you will be largely based on the telephone; receiving incoming calls to assist our clients with their needs. In addition, you will be required to process all administration for the calls handled and any postal enquiries allocated to you.
- This is a telephone based role so having an excellent telephone manner is essential
- Accurate data input skills
- An outgoing, upbeat personality
- Reliable and show good work ethic
- Good communication skills
- Ability to maintain confidentiality
If you believe you have the right attitude to deliver an outstanding customer experience for our clients, we have the training and support to provide you with the necessary skills which has gained us the title of Investors in People Gold.
We have a variety of shift patterns to suit individual needs, including Saturday hours.
Salary: £18,000 per annum including performance related bonus.
Training: Minimum two week Induction programme and an allocated mentor. All our Client Advisors are trained to NVQ level 2 in Customer Service.
Benefits: Health Cash Plan, Ironbridge Museum tickets for family use, regular paid social events, day off for your Birthday.
Please note: This post is subject to a Non Police Personnel Vetting (NPPV). This is to provide a means of ensuring that any persons (other than police officers and police staff) having physical or remote access to Constabulary information have been assessed as to their reliability and integrity and therefore suitability for clearance.
TTC Group is committed to Equality of Opportunity and welcomes applications from all sections of the community.
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