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TTC Group

Telent and TTC

Working together since 2021 to maximise driver health and safety

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Working together since 2021 to maximise driver health and safety

Keeping its fleet drivers safely on the road is vital for any company. For digital infrastructure provider, Telent, however, ensuring wheels keep moving is paramount. With clients including Sky,National Highways, Transport for London,Maritime and Coastguard Agency RNLI Lifeboats and the London Ambulance Service, Telent’s fleet drivers have a lot resting on their ability to do their job, any time of day or night.

No matter how good a fleet team is or how professional its drivers are on the road, there is always room for improvement. Before Telent joined forces with TTC the technology company primarily conducted Licence Checks. Since the partnership with TTC it has embraced a complete end-to-end driver risk management solution,Continuum, for its mobile workforce which drive more than 1800 cars, vans, and trucks in its fleet, including grey fleet vehicles.

It is clear that the partnership is working. Now…

99.4% of drivers are compliant

More than 99.4% of drivers are licence, MOT, and insurance compliant – a total that is consistently maintained (The remaining 0.6% are currently on-boarding)

Grey fleet compliance

Grey fleet compliance is fully aligned with internal policy requirements

31% decrease in licence checks

There has been a 31% decrease in licence checks that contain at least one speeding endorsement

52% total cost reduction

At fault third-party insurance incidents have declined leading to a total cost reduction of 52%

Critically, the collaboration has led to the number of annual driving incidents per million business miles reducing by 42% and the total annual incidents reported with an injury have halved. The collective number of points on Telent fleet and grey fleet drivers’ licences has fallen by 42%.

Real-time data driving safety forward

Centralising key driver data into Continuum was fundamental to the provision of tailored end-to-end compliance and training solutions for Telent, from licence checks to personalised training.

The platform constantly draws upon driver data to deliver live management information and visual dashboards. This gives accurate, real-time insight into the fleet, and driver risk profile, and clear visibility of driver behaviour.

Data is nothing without people

Without people, however, data is just numbers. So, the daily reports from Continuum support line managers by giving clear signposts so managers can act on potential risks and provide appropriate training, be that e-Learning, classroom, on the road or CPC.

Like any business, as Telent continues to grow and deliver more of its services nationwide new drivers come on board. Telent relies on TTC to identify young drivers and/or inexperienced drivers through licence checks and the risk they present.In turn, this gives Telent the ability to offer tailored training and interventions to mitigate risk.

58 younger, more inexperienced drivers have completed training to reduce individual risk

Continuing Continuum

To further develop and refine the platform, creating a bespoke fleet risk management solution that truly meets the specific needs of the company, TTC continually works hand-in-hand with its Head of Driver Safety, Miranda Faulconbridge.

“Before we worked with TTC, we relied on standard manual Licence Checks and our fleet and driver risk management and compliance activities. We constantly seek ways of improving health and safety for our employees and our business. TTC’s driver and risk management platform, Continuum, now provides an enhanced level of visibility of our fleet compliance, coupled with the addition of identifying high-risk drivers. We are now better positioned to manage our people and predict which drivers, whether grey fleet, professional or non-professional, need some level of intervention.”

Miranda Faulconbridge,
Head of Driver Safety

TTC Group Ecosystem supports:

850,000+

Employees

4,500+

Organisations

20+

Diverse Industries

25

Countries

Trusted by:

West Yorkshire Police
Virgin Media O2
Kier
Devon & Cornwall Police
Birmingham City Council
Transport for London
Leeds City Council
Willmott Dixon

Testimonials

The relationship with TTC kick-started with the introduction of its pioneering 40-point Risk Assessment for every employee driving on behalf of NLB. This identified potential risky driving behaviour and knowledge gaps, enabling us to provide eLearning based on the needs of individual employees. We are fully committed to this approach with drivers repeating the assessment every 24 months. In addition to ticking the compliance and risk assessment boxes, TTC’s training supports NLB drivers with relevant training courses. This provides a holistic approach to keeping our drivers safe at all times.

NLB driver courses

Lynne Armstrong. Human Resources Manager at The Northern Lighthouse Board

TTC has developed and delivered a rolling programme of training tailored to the needs of the council’s 360-strong vocational driver workforce. To date, more than 8,000 hours of periodic training has been attended either in-person or online. The programme consists of a mix of ‘off-the-shelf’ courses from TTC’s extensive DVSA approved course offering, and a bespoke periodic training course created by TTC specifically and exclusively for the council. The council is delighted with the consistently high level of service provided, working in partnership with TTC to meet the periodic training requirements of its driver workforce.

DVSA approved courses

Philip Burgess, Fleet Services Manager, East Riding of Yorkshire Council

By working with TTC we have further streamlined our stringent compliance measures and benefit from additional risk management via Continuum’s Permit to Drive portal. Centralised governance is a key theme for us and having an up-to-the-minute overview of our commercial driver pool ensures that we remain on the front-foot in managing compliance.

Continuum Permit to Drive portal

Mark Forster, Policy & Engagement Manager, Biffa

Since the 40-point risk assessment and training interventions were introduced for all drivers, no NLB driver has incurred any new points on their driving licence. Overall, the partnership with TTC has been a significant step-change in how NLB today manages driver risk and improves safety for the benefit of our employees and those they serve.

Driver risk assessment

Trish Donaldson, Compliance Officer at The Northern Lighthouse Board

The course was exceptional, well run in terms of delivery of information, IT online course but seamless. Very interesting examples of temporary works failures applicable to the businesses we worked in. Break out activities / group examples worked very well and were again well managed by the trainer. Fantastic course, I will recommend to others! Best course I have attended in years!

CITB Temporary Works

CITB Temporary Works Co-Ordinator, Black & Veatch

The trainers knowledge was excellent and I liked his examples and how he could relate them to every day relatable examples that we could all understand. Coming from different industries and sectors his examples were a common ground. It was handled very well virtually and the engagement worked with his questioning and answering

Contract Management

The Pension Regulator

This was one of the best CDM courses I have been on, I feel I came away better equipped to find the information I need within the regulations when I need it in the future rather than being overwhelmed by information presented on the course itself. This course gave me the opportunity to think about and discuss how the regulations relate to the issues I’m currently facing. The trainers presentation style was very engaging, all her examples were very relevant and interesting and the course flew by!

CDM – Principal Designer Course

HS2

Working with MIAD Healthcare has been an absolute pleasure. Their customer service is nothing short of exceptional—responsive, friendly, and genuinely committed to supporting their clients every step of the way. Whether it's answering queries promptly or going the extra mile to ensure our needs are met, the MIAD team consistently demonstrates professionalism and care. It's rare to find a partner that combines deep expertise with such a personal touch. We truly value their support and look forward to continuing our collaboration.

MIAD Healthcare

North West London NHS Foundation Trust

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