Our statements and policies
Our statements and policies
Here you’ll find policies and statements relating to TTC Group and its companies, including TTC, SkillStation, Miad Healthcare, Synergie Training and Balanceability. These documents provide information on the policies, standards and commitments across different areas of our Group.
TTC is committed to improving road safety by empowering people through education and ultimately changing behaviour.
We are committed to providing an inclusive working environment where everyone feels valued and respected. We recognise people from different backgrounds, experiences and abilities can bring fresh ideas and innovations to improve our working practices and business, particularly towards offering a service provision to our customers and clients that meets a diverse range of needs.
Why we have an Equality & Diversity Policy
We have a diverse customer base, one that expects to be served by people with whom they can identify, and our aim is to ensure that this expectation is met and maintained. Encouraging everyone who has contact with us to celebrate their own diversity and that of their colleagues is key to our values and critical to our business success.
Equally legislation and associated regulations exist to protect employees, customers and clients. The we recognise our responsibilities and obligations under the Equalities Act 2010 hence we have a number of policies and procedures in place to ensure a responsive approach.
Demonstrating our commitment to Equality & Diversity
In our continuing effort to ensure that diversity is embedded in our culture, reflected in our people and to better serve our customers we will endeavour to:
- Continuously strive to understand the impact of our services on our customers and employees and where challenges are identified work to remove or reduce them;
- Increase our ability to relate to existing and potential customers wherever they exist;
- Remove or reduce barriers through appropriate consideration of reasonable adjustments;
- Build effective relationships in the wider community through partnerships with community based groups;
- Fully utilise the talents of all TTC people;
improve recruitment and retention from all people groups; - Ensure that employment decisions are based on business needs and the individual’s ability to do a job;
- Enhance decision making and innovation, by encouraging interaction and involvement.
We will take the following steps to ensure that this policy is put into practice:
- The policy will be a priority in the business plan and corporate strategy;
- Employees and their representatives will be consulted regularly about the policy, and about related action plans and strategies;
- Managers and employees will be trained on our obligations under the Equalities Act 2010;
- Complaints about discrimination or harassment will be fully investigated.
Our Commitment to Health & Safety
At TTC Group, we are committed to providing and maintaining a safe, healthy, and positive environment for our employees, learners, clients, contractors, and all others who may be affected by our activities.
As a provider of training, compliance, risk management and professional development services, we recognise our responsibility to promote a strong health and safety culture and to demonstrate best practice in all aspects of our operations.
We are committed to:
- Complying with all applicable health and safety legislation, regulations, and approved codes of practice.
- Providing safe systems of work, suitable equipment, and a safe working environment.
- Identifying hazards and assessing risks associated with our business activities and training delivery.
- Taking all reasonably practicable steps to prevent work-related injury, ill health, accidents, and incidents.
- Providing employees, associates, and trainers with appropriate information, instruction, training, and supervision.
- Consulting and engaging with employees and relevant stakeholders on health and safety matters.
- Encouraging personal responsibility for health, safety, and wellbeing across our organisation.
- Reviewing and continuously improving our health and safety management systems and performance.
- Ensuring that training venues, client sites, and online learning environments are managed safely and effectively.
Employee Responsibilities
Health and safety is a shared responsibility. All employees, contractors, trainers, and associates are expected to:
- Take reasonable care of their own health and safety and that of others who may be affected by their actions.
- Follow company health and safety procedures and safe working practices.
- Report hazards, accidents, incidents, near misses, and unsafe conditions promptly.
- Co-operate with management on health and safety matters.
- Use equipment provided for work purposes safely and as instructed.
Training Delivery
Where training is delivered at customer premises, third-party venues, or online, we will work collaboratively with venue operators, clients, and learners to ensure appropriate safety arrangements are in place. Risk assessments will be undertaken where necessary, and any identified risks will be managed appropriately.
Continuous Improvement
As part of our ISO 45001 accredited health and safety management system, we regularly monitor, review, and update our health and safety arrangements to ensure they remain effective, proportionate, and aligned with legal requirements and industry best practice.
Health and safety performance forms an integral part of our commitment to quality, compliance, and exceptional service delivery.
Our Commitment to Environmental Responsibility
At TTC Group, we recognise that our activities have an impact on the environment and we are committed to conducting our business in a responsible and sustainable manner. As a provider of training, compliance, risk management and professional development services, we strive to minimise our environmental footprint while supporting our clients in achieving their own sustainability objectives.
We are committed to protecting the environment, preventing pollution, and continually improving our environmental performance across all areas of our operations.
Our Environmental Objectives
We aim to:
- Comply with all applicable environmental legislation, regulations, and other requirements relevant to our business activities.
- Reduce waste generation and maximise opportunities for reuse and recycling.
- Minimise energy consumption within our offices and training facilities through efficient use of heating, lighting, equipment, and technology.
- Reduce business travel where practical by utilising remote training, virtual meetings, and digital collaboration tools.
- Promote paperless working practices and encourage the use of electronic documentation and learning materials.
- Procure goods and services responsibly, considering environmental impacts where appropriate.
- Reduce our carbon emissions and support initiatives that contribute to environmental sustainability.
- Raise environmental awareness among employees, contractors, associates, and learners.
How We Deliver Our Commitment
To achieve these objectives, we will:
- Monitor and review our environmental performance on a regular basis.
- Encourage employees and trainers to identify opportunities for environmental improvement.
- Integrate environmental considerations into business planning and operational decision-making.
- Work with suppliers, partners, and clients who share our commitment to responsible environmental practices.
- Promote sustainable methods of training delivery, including online and blended learning solutions where suitable.
- Ensure waste is managed responsibly and disposed of through approved channels.
Employee Responsibilities
All employees, associates, contractors, and trainers are expected to support this policy by:
- Working in an environmentally responsible manner.
- Conserving energy and resources wherever possible.
- Minimising waste and maximising recycling opportunities.
- Reporting environmental concerns or improvement opportunities.
- Complying with company policies and procedures relating to environmental management.
Continuous Improvement
We recognise that environmental sustainability is an ongoing journey. Through our ISO 14001 acredited environmental management system, we are committed to reviewing our environmental objectives regularly and implementing practical measures that reduce our environmental impact while maintaining the highest standards of service for our clients and learners.
Through responsible business practices, we aim to contribute positively to the communities in which we operate and support a more sustainable future.
Download our Carbon Reduction Plan
You can view our ESG Policy here.
Our Commitment to Quality
At TTC Group, quality is at the heart of everything we do. As a provider of training, compliance, risk management and professional development services, we are committed to delivering solutions that consistently meet the needs and expectations of our clients, learners, partners, and stakeholders.
We recognise that maintaining high standards of quality is essential to achieving customer satisfaction, building long-term relationships, and supporting the success of the organisations and individuals we serve.
Our Quality Objectives
We are committed to:
- Delivering high-quality training, compliance, and consultancy services that provide measurable value to our clients.
- Understanding and meeting applicable legal, regulatory, and contractual requirements.
- Ensuring our products, services, and learning materials remain current, accurate, relevant, and effective.
- Providing a professional, responsive, and customer-focused service experience.
- Recruiting, developing, and supporting competent employees, trainers, and associates.
- Monitoring customer feedback and using it to drive continual improvement.
- Establishing and reviewing quality objectives that support our strategic goals.
- Maintaining effective processes that promote consistency, efficiency, and reliability across all areas of our business.
How We Achieve Quality
To support our commitment, we will:
- Regularly evaluate the effectiveness of our training programmes and services.
- Collect and review learner and client feedback to identify opportunities for improvement.
- Monitor performance against key quality indicators and business objectives.
- Maintain documented procedures and controls where appropriate.
- Encourage innovation and the sharing of best practice throughout the organisation.
- Invest in the professional development of our employees and training associates.
- Conduct periodic reviews of our quality management processes to ensure ongoing effectiveness.
Continuous Improvement
We believe that quality is an ongoing process, not a one-time achievement. Through our ISO 9001 accredited quality management system, we are committed to continually improving our services, systems, and processes through regular review, measurement, and stakeholder feedback.
By fostering a culture of excellence, accountability, and continuous improvement, we aim to exceed customer expectations and remain a trusted partner for training and compliance solutions.
Customer Focus
Our success depends on the success of our clients and learners. We place customer satisfaction at the centre of our decision-making and are committed to delivering services that are professional, practical, compliant, and results-driven.
To read our website accessibility statement please see our go to our website accessibility page.
Everyone gets involved in helping others as part of a BIG corporate social responsibility ethos running throughout the whole organisation.
Dress down days and fancy dress events are enjoyed with enthusiasm by staff who bake cakes and turn up in some tremendous costumes to have fun and help raise funds for all sorts of worthy charities.
For information on making a complaint please go to our complaints procedure page.
We acknowledge the fact that under the Welsh Language (Wales) Measure 2011 the Welsh language has official status, and should be treated no less favourably than the English language. We believe that it is good business practise to provide services in the language of choice of our customers. We also believe that it shows respect to our workforce to encourage and facilitate the use of their chosen language in the workplace.
Download Welsh Language Policy (PDF)
Rydym yn cydnabod fod Mesur y Gymraeg (Cymru) 2011 yn rhoi statws swyddogol i’r Gymraeg a ni ddylid trin y Gymraeg yn llai ffafriol na’r Saesneg. Rydym yn credu ei bod yn arfer busnes dda i gynnig gwasanaethau yn newis iaith ein cwsmeriaid. Rydym hefyd yn credu ei fod yn dangos parch tuag at ein gweithlu i annog a hwyluso eu dewis iaith yn y gweithle.
For information on our privacy policy and any information you may provide us, please see our privacy and GDPR compliance policy page.
Submit a Subject Access Request using our online form.
Privacy Notice – CPC Training (PDF)
Information Security Policy (PDF)
Our Data Protection Officer is David Finney. Please direct any queries about this policy or about the way we process your personal information to our Data Protection Officer using our contact details below.
The address, if you wish to write to us:
Attention of The Data Protection Officer,
TTC Group (UK) Limited,
Hadley Park East,
Telford, TF1 6QJ
Our email address for data protection queries is yourdata@ttc-uk.com
If you would prefer to speak to us by phone, please call 0330 024 1805
We have a zero-tolerance approach to modern slavery. We are committed to acting ethically and with integrity in all our business dealings and relationships; implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.
These Terms and Conditions outline the basis on which TTC Commercial Services Limited (“the Supplier”) provides its services to the Customer. They define the rights, responsibilities, and obligations of both parties, including service usage, payment terms, data protection, and liability. By signing the Client Agreement or using the Services, the Customer agrees to be bound by these Terms and Conditions.
Accreditations
